I've taken my 2011 Honda Fit Sport to Parkway Honda in West Roxbury, MA, a few times. Most recently, they diagnosed my A/C and replaced my condenser. It cost me $736 for the part and labor.

Shortly after installing the new condenser, I drove several hundred miles south to visit family (in the summer!). The A/C broke again and I took it to another dealership in Georgia. They replaced the compressor, and told me that the O-rings around the compressor weren't fit properly, causing the compressor to overwork and eventually get damaged beyond repair. This cost over $1k.

My most generous read of this is that Parkway Honda should have found the O-ring issue while diagnosing the system. The least generous is that they re-installed O-rings while installing the new condenser incorrectly, causing my compressor to fail. In either case, I hold them partially responsible for the over $1k I had to pay to replace the compressor.

After trying to reach them over the phone for over a week, I talked to a manager, who refused to reimburse me, pay for the compressor service, or take $ off of my condenser replacement bill. Now these places are franchised, so I get not paying for the service at another dealership, but no discount or anything for my A/C breaking so shortly after their service is bad customer relations to me.

 

Sorry to hear about your predicament. It certainly sounds like the work at the original dealer caused your secondary issues.

Do you have all of the information (diagnosis of problem, repairs done, etc) from Georgia in writing? Have you confirmed that the original repair would have touched the O-rings, potentially causing the damage you had repaired in Georgia?

If so, I would take that and ask to speak to the manager (in person) at the original dealership. If that doesn't get you anywhere I believe I've read posts on FitFreak about frustrated customers escalating the situation by contacting Honda corporate directly. There might be other posts here that detail the procedure.

Better yet, if the manager won't help, make a point to directly ask him or her for the corporate contact information. Maybe showing that you're willing to escalate will get you some resolution.

Good luck.