Received my survey from Handa Canada lastnight, shot and simple. told them to cup better cup holder lights in the car and hooks on the back of the rear seats. Also complained about the mub stain on the headliner on the day of delivery. That's it, anyones else get their survey?

 

I did the phone survey yesterday and my dealership sent a local survey thing to me the other day. I let the phone guy know exactly what i thought of my experience!

I had a horrible experience with Alberta Honda in Edmonton. First off, when I went to pick up my car (Milano Red Sport AT) I noticed that the mud guards I negotiated into the price were not on it yet. I also noticed that my all-weather floor mats weren't in it yet. Then I noticed (only after my wife got out of the back seat) that there had been a razor blade left there and she was sitting on it. Man if she had got cut.... I would have lost it. I would have made their lives miserable. Then my wife noticed that the rear driver window seal on the inside was flipped down on one end.

Upon questioning the finance person about all these things (before signing anything) she got the salesperson involved. He told me that the mudguards I negotiated for weren't even compatible with the Fit's sport body (thus making me look like a fool for negotiating them in). About the mats, they hadn't even ordered them and had to rush over to another dealer to pick them up (and then they had to be installed!). About the razor, one of the sales managers ran out back and just grabbed anyone that wasn't busy and told them to come up and apologize for something. About the window, I was "assured" that it was a factory defect and would be fixed at my first service if I wanted.

Getting them to accomodate me with other things such as included accessories or money off the sales price was like asking them to give up their first born. And all I kept hearing was 'You know we're not making that much on these cars.....Bullcrap!!!!!!!!! If you weren't making that much you would be selling them.

Eventually I got them to throw in lifetime oil changes, locking wheel nuts and a free tank of gas the next time I was in the city. But getting that was super tough. I basically stood in the sales manager's office as if to say 'I'm not moving unitil you do something about this!'


I have no prob's with the Fit at all. I realize that it can't be the perfect car for everyone. In order for them to make everything perfect the car would cost way more.
I just wish the sales people would do a little more homework on the technical side of things to be better informed.

I still don't feel very appreciated as a customer. They did all they could to try to get me to sign the deal and just worry about the details later. It would take A LOT for me to consider ever going back to them for another vehicle. I have nothing against Honda, just the incompetance at some of their dealers.

Sorry for the long post, but I just had to rant!

 

They do have mudflaps for the fit.. pricey lil buggers, as far as the rest.. (no i don't have them on my sport but saw them on the base model they are nice..)
I haven't broken down for the floormats.. debating buying some or going and buying a horse stall mat and just cutting them to what I want.. The only thing my dealer ate was the lug nuts..
The survey I got was via the phone.. I loved the salesperson I had, and the manager above her.. the finance manager I wasn't all that thrilled with..
(I don't like having stuff shoved in my face of you want lojack, you want this you want that.. i'll go research it and let you know.. roll eyes)
I raved about the sales person..she was seriously on the ball, and very upfront about you can get that but I wouldn't bother type thing.. I raved a little about the manager.. he actually came out and met me shook my hand etc. he was cool..

Other than that I really haven't had any issues with the car I'm gonna check a small portion of the carpeting (or whatever that stuff is..) at the door it seems hmm loose. The rest of the stuff I've done to it is after market.. or away from honda.. and or will be doing..

 

I got my survey; it is about 100 questions, mostly dealing with your "dealership experience". It requires filling in the little circles, so that it can be machine graded and the results of all surveys can be tabulated by a computer. I have not taken this kind of "test" since I took the SAT in 11th grade, and that was mandatory to get into college. I did not take this survey.

 

haven't seen a survey like that, someone just called me on the phone.